effectiveness explores interpersonal dynamics
in the workplace (coworker,teams,customer relations). The focus is on taking
mutual responsibility for effectiveness. This interactive multimedia learning
experience deals with team building, conflict management and building foundations
of trust in the multicultural and diverse workplace.
Overview of Interpersonal Effectiveness
< Interpersonal Effectiveness Map
Activities and Objectives
Interpersonal Space: Understand that people are mutually responsible
for creating enhancing or depleting patterns in coworker, team and other
interpersonal work situations. Effectiveness is a mutual responsibility.
Cultural Bubbles: The concept of culture from an interpersonal
perspective. Cultural differences can create miscommunication (preventing
the opportunity for cooperation) unless understood and managed.
Diversity Noise: Diversity noise (racism, sexism, assumptions,
etc.) can deplete the performance related energy in coworker, customer,
team and other interpersonal work situations. How valuing and managing
diversity can be an opportunity.
Relationship Patterns: Interpersonal interactions can be a barrier
or an opportunity for workplace effectiveness. Recognize that relationship
patterns affect coworker and team productivity.
Trust and cooperation are essential for higher performance and impact
the potential effectiveness of work relationships. This interactive
multimedia activity links diversity, relationship and cultural patterns
to levels of trust in the workplace.
Performance-Related Energy: Coworkers, teams and other interpersonal
work relationships create the opportunity for synergy. Users assess
simulated interpersonal work situations and learn to recognize patterns
that increase and decrease interpersonal effectiveness.
Relating Across Differences: Users are asked to assess different
workplace scenarios. After receiving guidelines and information they
reassess the same situation with "new eyes," challenging their original
Phases of Building Relationship: Work relationships move through
different phases before they stabilize and perform (pre-relationship,
initiation, conflict, negotiation and high-performance). Users observe
behaviors that characterize each phase. They learn basic guidelines
to move effectively through each phase.
Conflict Floor: Conflict is normal and a necessary phase in building
authentic work relationships. Users learn skills (facilitation, conflict
resolution, feedback and communication) to manage conflict and increase
effectiveness across differences. They begin to see conflict as an opportunity.
Glossary: Users will have access to an on-screen glossary of
terms used in this disc.
Textbook: Users will have assess to suggested readings, off-line
activities, exercises and other print-based materials to support ongoing
Work Relationships: Users will have access to information about
the importance of interpersonal relationship in the workplace. Subjects
such as "Why is Relationship Important?", "Barriers to and Opportunities
for Relationship" and "Enhancing and Depleting Interpersonal Relationship
Patterns" are presented.
Relationships at Work Game:
Users test their cross-cultural knowledge in a game show format. They
are provided guidelines for relating across differences.
Team Assessment: Explore four dimensions of team functioning.
Case studies to practice assessment skills. Assess your own work team.
Hot Buttons: Through video moments explore terms, phrases and
cliches that are potential hot-buttons for different people.
Personal, Interpersonal and Organizational Patterns: Explore
definitions of personal, interpersonal and organizational patterns and
question what role you can play in making these patterns enhancing.
Diversity Training Workshop : No Potential Lost ®: Personal, Interpersonal and Organizational Effectiveness using CBT Training
No Potential Lost®
Disk One: Personal Effectiveness
Disk Two: Interpersonal Effectiveness
Disk Three: Organizational Effectiveness
The Potential Is Yours
(summary dics for entry level users)
Griggs ProductionsSan Francisco CA
Griggs@Griggs.com Copyright © 2009